Shipping policy
Shipping Policy — Findvoya
Where We Ship
We currently ship to addresses within Australia only.
Shipping Cost
Standard shipping within Australia is FREE on all orders, with no minimum purchase required.
Processing Time
Orders are usually processed within an estimated 1–3 business days before dispatch.
Delivery Time
Orders are dispatched by our overseas fulfilment partners.
Most orders arrive within an estimated 7–14 business days after dispatch, in addition to the processing time stated above.
Remote locations, peak shopping periods, customs processing and other unforeseen circumstances may affect delivery times. All delivery times are estimates, not guarantees.
Order Tracking
Once your order has been dispatched, we will email you a tracking number when available.
Tracking information may take a few days to become available or update.
Late or Lost Orders
If your order has not arrived within 20 business days of purchase, or your tracking information has not updated for 7 days, please contact us with your order number.
We will investigate the issue and arrange an appropriate resolution, including a replacement or refund where required.
You do not need to wait 20 business days to contact us about a delivery problem. Nothing in this policy limits your rights under the Australian Consumer Law.
Delivery Address
Please ensure your shipping address is correct at checkout.
If you need to change your address, contact us as soon as possible. We may be unable to change the delivery address once an order has been dispatched.
Contact Us
For shipping questions or assistance, please contact us through our Contact page or email: