Refund policy

Returns and Refunds — Findvoya

Change of mind

We do not offer returns or exchanges solely because you change your mind. This does not affect your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

If your order arrives damaged, contains an incorrect item, or has a product fault, contact us through our Contact page. Include your order number or other proof of purchase and a description of the issue. Photos, where available, can help us assess it.

Your consumer rights

Australian Consumer Law protections apply to your purchase. A major product failure gives you a choice of refund or replacement, or you may keep the product and seek compensation for its reduced value. Other failures will be resolved as required by law. Compensation for reasonably foreseeable loss or damage may also apply.

Returns process

Please contact us for return instructions and the appropriate return address. Original packaging is not required for a faulty-product claim. If a fault is confirmed, we will reimburse reasonable return postage costs.

Refunds

Refunds will be issued to the original payment method unless otherwise agreed. Your payment provider’s processing time may vary.